Receiving a gift is a wonderful feeling, but sometimes an item just isn’t quite right for you. Maybe it’s a sweater in the wrong size or a book you already own. If the gift came from Amazon, you’re in luck. The process for returning a gift is designed to be straightforward, even if you don’t have the original order information.
You can handle the entire return directly from your own Amazon account. Let’s walk through the simple steps to get that gift returned and potentially get a replacement or a gift card for something you’ll truly love.
Starting Your Gift Return Without an Order Number
The biggest difference between returning something you bought and returning a gift is that you won’t have the order number. Don’t worry, Amazon has a specific tool for this. Simply go to the Amazon Gift Returns page. From there, you’ll need the 17-digit order number from the gift receipt. If you don’t have a gift receipt, you can still start a return by entering the gift giver’s phone number or email address. Amazon will then search for the order.
Choosing Your Return Method and Reason
Once Amazon locates the gift order, you’ll see the eligible items. You’ll be asked to select a reason for the return. Common options include “No longer needed” or “Wrong size.” Your reason helps Amazon process the return and provide the correct resolution. For most gift returns, you’ll receive an Amazon Gift Card for the item’s value. This is deposited directly into your Amazon account, allowing you to choose something perfect for you.
Packaging and Dropping Off Your Return
After completing the online steps, you’ll get a return label. Amazon often offers convenient drop-off options. You can take your packaged item to a nearby Whole Foods Market, Kohl’s, or an Amazon Hub Locker—often without needing to box it up yourself. Just show the QR code from your return instructions, and they’ll handle the rest. It’s one of the easiest parts of the process.
A Note for the Gift Giver
If you’re the person who purchased the gift, you might get a notification about the return. This is standard. The notification won’t specify what the recipient got instead; it simply lets the original purchaser know the item was returned through the gift system, which helps keep your new choice a surprise.
Returning a gift on Amazon is a simple and stress-free process. With a few clicks, you can turn an item that wasn’t for you into credit for something you’ll be excited to use.
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