Receiving a gift is a wonderful feeling, but sometimes an item just isn’t the right fit. Maybe it’s a sweater in the wrong size, a book you already own, or a gadget that doesn’t suit your needs. If you’ve gotten a present from Amazon, you’ll be happy to know the company has a fairly straightforward return process for gifts. You don’t need to feel awkward about it; it’s simply about finding something that works better for you.
The key thing to remember is that you can process the return yourself, even without the original order information. The person who sent the gift won’t be notified, and the refund will go back to their original payment method, keeping the whole process discreet and hassle-free.
Starting Your Gift Return
To begin, you’ll need the order number from the gift receipt. This is the 17-digit number usually found at the top. If you don’t have a gift receipt, don’t worry. You can still start a return on Amazon’s Gift Returns page by entering the gift’s order number. If you’re missing that, Amazon provides an alternative search method using your email address or phone number to locate eligible gifts.
Choosing Your Return Options
Once you’ve found the item, you’ll be guided through selecting a reason for the return. This is an important step. After you choose a reason, you’ll see the available return methods. Often, you can drop the item off at a nearby location like a Kohl’s, Whole Foods, or UPS Store. Many of these partners offer free return shipping, and some, like Kohl’s, will even pack the item for you.
What to Do With an Amazon Gift Card Refund
Since the refund goes back to the original purchaser, you might be wondering what happens if you want an exchange. In many cases, Amazon will issue the refund as an Amazon.com Gift Card to you instead. This is a great outcome, as it gives you the flexibility to choose exactly what you want from the vast Amazon marketplace. You’ll receive the gift card balance via email almost immediately after the return is processed.
A Few Helpful Tips for a Smooth Return
Always include the gift receipt inside the box when you ship the item back. It’s also a good idea to return the item in its original packaging if possible. Make sure to check the return window; while many items sold by Amazon have a 30-day return policy, some products, like electronics, may have a different timeframe. Third-party seller items can also have varying policies, so a quick check during the return process is wise.
Returning an Amazon gift is designed to be a simple and stress-free experience. With a few clicks, you can turn an item that wasn’t quite right into something you’ll truly enjoy, all while the process remains thoughtful and discreet for the gift-giver.